*Refunds for online purchases, will be permitted for defective merchandise 14 days from the package received date.*
Any exchange request for defective merchandise after 14 calendar days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or processed) in any way.
The product must be exchanged for something of equal to greater value.
According to Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and Federal Law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
You must send the product back to us in order to process the exchange.
In order to process an exchange, the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. If a refund is processed due to customer mistake all money will be refunded minus the shipping fee to the customer.
Returns and Refunds for In Store purchases may differ, please refer to your receipt or store for policy.